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ALL sales are FINAL. Special order items are not subject to change, cancellation, return or refund. With all of our vendors please anticipate a 4-8 week lead time on all out of stock or special orders. With any vendor, stains will also vary depending on the type and cut of wood. Please expect slight variations on all of our custom colors as they are hand mixed daily.
In the event there is a concern with your furniture please send pictures / inquiries to firstname.lastname@example.org OR email@example.com. Pictures are very important in expediting the claims process.
We make every effort in working with each customer to ensure they are satisfied with their purchase. Please note with all rustic furniture there are natural blemishes and imperfections which makes each piece unique and one of a kind. The Rustic Mile reserves the right to determine if a piece will be repaired or reordered in the event there is a concern.
Customer's may pick-up furniture at our warehouse location or we offer delivery for an additional charge. It is our expectation if the customer picks up furniture and there is a concern, the piece is to be returned to the store within a reasonable amount of time and in the condition it was received.
If the furniture is delivered and there is a concern, upon receiving pictures, emails and the appropriate needed information we will establish a plan of action and proceed accordingly.
Customer's balances must be paid in full in order to be scheduled for delivery. No exceptions will be made. Our delivery process includes set up of furniture and removal of all trash. To be fair and to ensure timely deliveries we asked that all our customers have the specific location of their furniture cleared out and ready to receive the new delivery. A more detailed delivery guideline sheet can be emailed at the customer's request.
The Rustic Mile will not move already existing furniture from room to room or a different location. The Rustic Mile delivery employees will not remove already existing furniture from the premises. Due to OSHA guidelines our delivery drivers are unable to remove their shoes upon delivery. We apologize for any inconvenience this may cause.
The Rustic Mile also reserves the right to charge a storage fee for retaining furniture longer than 30 days passed the arrival point to the warehouse location. We understand buying, selling, and remodeling houses can be a stressful experience and while we do make a conscious effort to work with every customer regarding closing dates, extensions, weather delays, we ask the customer to be as transparent as possible when it comes to meeting order deadlines and delivery times. If there are any concerns please do not hesitate to call and contact us.
All Rustic Mile locations deliver within a certain distance for a fee. We do apologize for the inconvenience, however, we do not ship out of state. We will be more than happy to assist with a freight company picking up your order but all arrangements will need to be made between the carrier and customer. If interested in shipping, we will be glad to provide weight and dimensions to better assist you in your freight arrangements.
Please find warranties below of those vendors we work closely with to deliver the most unique, beautiful rustic pieces. Should you have any questions regarding The Rustic Mile and its policies and / or warranties please call 210-496-6453 in San Antonio or 281-419-9700 in The Woodlands.
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